Saint John Transit is revolutionizing its services with the introduction of an on-demand system, replacing fixed schedules on Routes 13 Milford and 14 Churchill. The new FLEX West Zone allows riders to schedule bus stop pick-ups within the zone by contacting a dispatcher or using the FLEX app. The Karsan e-JEST buses, accommodating up to 22 passengers, play a central role in this on-demand system. The shift to on-demand is driven by lower ridership in selected lower-density areas, enabling more efficient and flexible transit service. The FLEX system is set to expand into other parts of the city later this year, providing convenience and longer service hours for commuters.